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Quick answers to the most common questions we receive.
Yes, absolutely. All products sold at Cool Enterprises are 100% genuine and come with the manufacturer's warranty. Warranty durations vary by product — you can find the specific warranty period on each product page. We are an authorised dealer for all major brands including Apple, Dell, HP, Lenovo, and ASUS.
Yes, we deliver nationwide across Malawi. Orders above MWK 5,000 qualify for free delivery within Lilongwe. For deliveries to other cities such as Blantyre, Mzuzu, or Zomba, a delivery fee applies. Typical delivery time is 1–3 business days.
We accept PayChangu (card payments), Airtel Money, TNM Mpamba, and bank transfers. Cash on delivery is available for orders within Lilongwe. All online payments are processed securely through our payment gateway.
Yes! We offer special pricing for organisations purchasing 5 or more units. Schools, NGOs, government institutions, and businesses are welcome to request a formal quotation. Please use the contact form above and select "Bulk / Corporate" as your enquiry type, or call us directly.
We accept returns within 14 days of delivery for items that are defective or significantly different from what was described. The product must be unused and in its original packaging. For warranty claims on items that develop faults after use, please contact us with your order number and a description of the issue.
Yes, we encourage you to visit our showroom in Area 47, Lilongwe. We have demo units available for most of our laptop and tablet range. Our knowledgeable sales staff will help you find the right product for your needs and budget.
Most in-stock orders are processed within 1 business day. For Lilongwe deliveries, you can typically expect your order within 24 hours. Orders to other cities take 2–4 business days. You will receive a confirmation and tracking update via SMS and email once your order ships.
Yes, we offer basic technical support and repairs for products purchased from us. For warranty repairs, there is no charge. For out-of-warranty repairs, we provide a quote before proceeding. Please bring your device to our store or contact us via WhatsApp with a description of the issue.
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